Network Quality Testing

Verizon Wireless dedicates a team of technical professionals, real life "test men and women" across the country, to monitor and test the network every day to ensure efficient operation.

• Quality testing teams drive approximately 95 specially equipped vehicles some 225,000 miles quarterly on Interstate, US and state highways as well as major roads and surface streets in high-population areas, based upon US Census counts, to make sure that voice calls and data sessions are successful on the first attempt and stay connected. We have continued to use this engineering methodology to improve the network every day, and to ensure that Verizon Wireless continues to have the nation's best, most reliable network. Every roadway is covered four times a year.
• Vehicles are equipped with computers that automatically make more than 750,000 voice call attempts and more than 1.4 million data tests quarterly on our network and the networks of other carriers.
• Every handset model used on the Verizon Wireless network goes through rigorous laboratory and field testing, conducted by its own handset lab engineers, to ensure the device delivers reliable wireless service at peak performance levels.
• Verizon Wireless' network reliability claim is based on our network tests, conducted for more than five years, that have consistently shown the combined number of ineffective attempts and lost calls for the Verizon Wireless network, nationally, and in most major metropolitan centers is lower than any other national carrier.
• We use the results of our frequent network tests to maintain and fine-tune our network on a regular basis as part of our ongoing quality maintenance programs. We have invested $30 billion to build, expand and maintain the Verizon Wireless network nationwide in the six years since the company was first formed in 2000. Teams of engineers go out to cell sites on regular basis to adjust and maintain cell site equipment to ensure optimum performance and the best service for our customers.